Introduction

At Shop and Story, we prioritize providing you with a seamless shopping experience. Our Refund and Returns Policy explains the guidelines and procedures for returning products and obtaining refunds. Please read this policy carefully before making a purchase.

1. Returns

Eligibility for Returns
You can return an item if it is unused, in the same condition as when you received it, and in its original packaging. You must initiate the return within 30 days of the purchase date.

Non-Returnable Items
Certain items are non-returnable, including but not limited to:

• Perishable goods (e.g., food, flowers)
• Personalized or custom-made items
• Downloadable software and digital products
• Gift cards

2. Return Process

Step 1: Contact Us
To initiate a return, contact our customer service team with your order number and the reason for the return.

Step 2: Return Authorization
Our team will review your request and, if approved, will provide you with a return authorization and instructions on how to return your item.

Step 3: Shipping
You are responsible for the shipping costs for returning the item. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refunds

• Refund Eligibility
  Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, we will process your refund, and a credit will be applied to your original method of payment within [specify time frame, e.g., 7-10 business days].
• Partial Refunds
  We may grant partial refunds in certain situations, such as items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
• Late or Missing Refunds
  If you haven’t received a refund within the specified time frame, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

5. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will mail you a gift certificate.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us.